客戶：元泰集團(tuán) 地點(diǎn)：廣東省 - 深圳 時(shí)間：2014/8/16 0:00:00 元泰集團(tuán)中高層管理技能提升項(xiàng)目拉開帷幕，本次課程為《行動金牌經(jīng)理人》系列領(lǐng)導(dǎo)力課程之《金牌級客戶服務(wù)法則》&《談判策略》，公司總經(jīng)理率35位職能部門中層管理人員參與課程的學(xué)習(xí)與演練。 在這為期二天的學(xué)習(xí)過程中，學(xué)員一致認(rèn)為課程內(nèi)容實(shí)用，切合了工作和生活的實(shí)際需要；《談判策略》告訴我們?nèi)绾芜\(yùn)用有效的理念、技巧，使談判雙方達(dá)成雙贏的效果，談判時(shí)如何讓步和拒絕，如何突破談判的僵局和不道德把戲，業(yè)務(wù)報(bào)價(jià)和采購談判的原則和技巧等。 《金牌級客戶服務(wù)法則》幫助我們建設(shè)“向日葵”式的客戶服務(wù)理念、建立有效的內(nèi)部客戶和外部客戶服務(wù)流程，學(xué)會如何快速與潛在客戶建立聯(lián)系，同時(shí)，教會我們在面對刁鉆客戶或處理客戶投訴時(shí)，應(yīng)先放下自身的情緒，通過多些提問的方式識別客戶的心理預(yù)期，最終達(dá)到解決問題并挖掘客戶的“潛在需求”和“增強(qiáng)需求”的目的。 附件：元泰國際貨運(yùn)簡介（節(jié)選自元泰國際貨運(yùn)網(wǎng)頁https://www.orientstargroup.com） Orient Star Group was established in 1984 with the idea of providing global logistics service with a personal touch. We have gained profound reputation for our logistics expertise and good customer service. Today, we combine the tradition of service excellence with advanced technology to facilitate the most unique logistics services. We accommodate the logistical requirements of every importer and exporter by offering a full range of tailor-made services. Enabling our customers to operate their businesses more efficient and effective by focusing on their core competencies is our key to success. As a leading international logistics services provider, we offer both Air or Ocean for inbound and outbound service for consolidated, less-than-container load (LCL) and Full-Container Load (FCL) shipments. Supported by our 20 offices and worldwide associates, we assure you with the most reliable and timely service to move your goods across the ocean and sky. We are licensed FMC NVOCC, AMS bond filers and possess Class-A and MOC forwarder license in China PRC.